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KB # Error Message Solution
KB10-004 We completed the AQUA Setup List but it is still there. Please follow these downloadable instructions. Click Here for the full article. more...
KB10-002 Where do we find which version of AQUA we are currently using? Please follow these downloadable instructions. Click Here for the full article. more...
KB0182 How come I cannot enter information via the computer into the Exemplary and Noncompliant Performance Reports? Click Here for the full article. more...
KB0181 How do I edit AQUA.INI for a different language in AQUA 5.6? The AQUA.INI (for AQUA 5.6) by default is located in C:\ProgramData\Priority Dispatch, versions prior to AQUA 5.6 placed this file in C:\Program Files\Priority Dispatch\Aqua Phoenix.

Viewing AQUA.INI in Notepad (with AQUA closed) make necessary changes to the line: Init=North American more...
KB0178 When reviewing a shunted ProQA call in Aqua the CC listed is the same on all KQs We are working on a fix to display the correct Chief Complaint number next to each Key Question. The questions are in the correct order. Until the fix is available you can ignore the CC listed and grade the call as normal or delete the imported record and create a manual case evaluation record for more...
KB0175 KQ: Out of Sync with Database Check that all computers (call taking, supervisor and export computers) are running the exact same ProQA program and language version. If possible it is recommended that you update to the latest version available from our FTP site. Once all computers are running the same version, delete the proble more...
KB0172 Where are my AQUA reports saved? Click Here for the full article. more...
KB0170 AQUA not connecting to Database (Xlerator not started)? Click Here for the full article. more...
KB0168 What can I do if AQUA is running slowly? If AQUA is running slowly on all your clients, what you may need to check your network and the link between client and database. There may be a problem, or a lot of traffic going on. Also you could look at the Xlerator server and stop the service attached to the program and restart the server.
 more...
KB0164 Where do you score the SRI questions in Aqua? The use of the SRI button should be scored in the Essential Information field found at the bottom of the Key Question section within Aqua. EMD-Q Scoring Standard 8 has a Universal Protocol Standard 15 that describes the point deduction methodology. more...
KB0158 Connect Timed out error First time you get the message try logging in again. If you are able to log in, on a later attempt then the server may have been experiencing a high traffic load for a short time. If it occurs frequently you may want to try lowering the number of programs run from the server or move Xlerator to an more...
KB0145 How do I repair my AQUA Phoenix Database (Client Server)? Any time you do anything with your database, you should make sure you have a good backup of your dataset. The following like will give you instructions on backing up your dataset: http://www.pdcftp.com/support/kb_article.php?id=219 If you are using XLerator in Client/Server Mode. 1. Close  more...
KB0144 How to I make a manual backup of my AQUA Phoenix Database? Phoenix should be prompting you to make regular backups which will be written to the C:\Program Files\Priority Dispatch\AQUA Phoenix (v5) directory by default. The name of the file is AQUA.ADB. If you wish to manually copy the file, you may do so by using Windows Explorer to browse to: C:\Program  more...
KB0140 How do I move cases from one case list to another in AQUA Phoenix? Open the Case List from which you wish to move cases. Highlight all of the cases you wish to move from this case list. Click the dropdown menu next to the "Move" button, and select the Case List you wish to move the records to. Once the new Case List is selected, click the "Move" button. Switch  more...
KB0139 ProQA Import and/or AQUA Access button is disabled in AQUA Phoenix Complete any uncompleted tasks on the checklist so that the checklist goes away. Full functionality of the software will return. more...
KB0138 How do I delete Key Questions in AQUA Phoenix? Select the Key Question you wish to delete, and then type the "Delete" key on the Keyboard (Note: the delete function on the menu bar will not be activated). Respond to the "Delete Record" box with "OK".

*** Key questions cannot be deleted on calls that have been imported from ProQA more...
KB0136 AQUA Phoenix Allows for Duplicate Case Number Entry Because PDC does not wish to limit AQUA Users in any way, AQUA will continue to have the ability to allow for duplicate Case Number Entry. Removing this option, would impede the ability of AQUA users from customizing AQUA for their own agency needs. more...
KB0132 Strange dislay of Colors and sizes in AQUA Phoenix The DPI setting in the 'Monitor Properties' needs to be set to 96 and then reboot the machine. more...
KB0126 Call Volume for Police and Fire Have been Added When setting up your Agency information in AQUA Phoenix, enter a call volume for Medical, Police and Fire. more...
KB0124 Users don't show up attached to cases On the employee list, add the appropriate protocols for that user (Medical, Police, Fire), and then re-import the necessary cases. more...
KB0120 How do I change the How Obtained Field in AQUA 5? Go into the 'Case List Maintenance', under the 'Settings' option. Here you can change the settings for 'How Obtained', 'Languages', and percentages for 'Exemplary and Non Compliance reporting'. more...
KB0117 Comments are missing from my reports in AQUA Phoenix Download and install the most recent build of AQUA Phoenix from the AQUA FTP Site.  more...
KB0114 How do I install AQUA Phoenix on a workstation?
  1. If you have an AQUA installation CD, place the CD in the CDROM drive and the setup process will begin automatically.
  2. If you downloaded AQUA Phoenix from our FTP site, browse to the drive where the AQUA Phoenix v5 was saved and double click on “Setup.exe”.
  3.  more...
KB0113 How do I update my Key Questions in AQUA Phoenix?

The link to the document below will give you steps to update your Key Questions in AQUA Phoenix:

AQUA Phoenix KQ Update

 more...
Total AQUA Phoenix KB Articles: 24

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